Privacy policy

Last updated: 5 October 2026

This policy explains how Sterling Hobby Co. handles personal information when you visit sterlinghobby.co, buy from us or contact us.

Information we collect

We collect information you provide, such as your name, email address, delivery and billing addresses, phone number, order details and messages. If you create an account, Shopify also handles your account information.

Shopify and payment providers process payment information and confirmations. Our website and connected services may also collect your IP address, browser and device details, pages viewed, purchases and interactions through cookies and similar technology.

How we use information

We use this information to process payments, fulfil orders, arrange delivery, provide digital purchases, answer questions, handle returns, prevent fraud, improve the website and meet legal obligations. If you choose to receive marketing, we use your contact details for that purpose. You can unsubscribe using the link in our marketing emails. Order and support messages may still be sent.

Who receives information

We share information needed for these purposes with Shopify, payment providers, delivery services, website and app providers, and professional advisers where needed. We may disclose information when required by law or to protect against fraud or unlawful activity.

Our store is hosted by Shopify. Shopify processes information about visits and purchases, including for enhanced services based on interactions with our store, other merchants and Shopify. Information is shared with Shopify and service providers in other countries to provide these services.

Shopify Network Intelligence is enabled. Shopify combines customer data across merchants to support features such as personalisation and advertising. Other merchants cannot see our customer data. Read Shopify's Consumer Privacy Policy and visit the Shopify Privacy Portal to learn about its use of information and your choices.

Google Analytics and Microsoft Clarity

We use Google Analytics to understand website visits and shopping activity. It may process device information, page views and purchase events. See Google's Privacy Policy.

We use Microsoft Clarity to understand how people use our website through interaction data, heatmaps and session replays. These show activity such as clicks and scrolling so we can identify problems and improve the website. Clarity uses cookies and similar technology and shares usage data with Microsoft, which may also use it for purposes described in the Microsoft Privacy Statement.

Cookies and your choices

Some cookies support essential functions such as the cart and checkout. Others support analytics, personalisation or advertising. Where a cookie banner or privacy control is shown, use it to manage your choices. You can also manage cookies in your browser, although blocking essential cookies may affect shopping features. Contact us if you need help with your privacy choices. Merely reading this policy is not consent to optional tracking.

Storage and security

Shopify lists the United States as this store's data hosting location. Our providers may also process information in other countries, including Canada. Their privacy policies explain their international processing practices.

We take reasonable steps to protect personal information. We keep it for as long as needed for orders, customer support, business records and legal requirements, then take reasonable steps to delete it or remove identifying details when no longer needed. No online system can guarantee complete security.

Access, correction and complaints

Email luke.jones@sterlinghobby.co to ask about your information, request access or correction, request deletion, withdraw consent, or make a privacy complaint. We may need to confirm your identity. We will respond within a reasonable time and explain any legal reason we cannot meet a request.

You can also contact the Office of the Australian Information Commissioner or the privacy authority where you live if it has jurisdiction. We respect any privacy rights that apply under the law.